Right of Return and Complaints
Right of return and complaints at brand 3Delf
Welcome to Marke 3Delf, your reliable 3D printing service. We would like to give you important information on the subject of the right of return and complaints in order to give you a transparent and clear overview.
Return Policy : Please note that our 3D models are custom made to your specifications. Unfortunately, once your order has been received and the manufacturing process has begun , we are unable to offer returns. This also applies to orders that have already been dispatched . In such cases, a refund is no longer possible .
Cancellations and Changes : However, we understand that your needs may change. Therefore, we accept cancellations or changes to orders as long as the manufacturing process has not yet started . If you wish to cancel or change an order, we ask that you contact us as soon as possible . Our customer service team will process your request and help you make the change you want.
Complaints : We attach great importance to the quality of our products. However, if you have reason to complain, we ask that you contact us immediately. We want to make sure you are happy with your purchase. If the delivered quality deviates significantly from your expectations or parts of your order are missing, you have the opportunity to submit a complaint to us.
To process a complaint, please email us at
or use the contact form on our website. Please describe the problem in detail and attach photos . Our customer service team will review your case and work with you to find a suitable solution.
We would like to thank you for your understanding and your trust in the 3Delf brand. If you have any questions or concerns, we are always at your disposal.
Your 3Delf team
